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LIVE DASHBOARD
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Power BI transforms Calabrio workforce optimization and contact center data into dynamic reports, enabling businesses to track agent productivity, monitor call quality, and optimise customer interactions. By integrating Calabrio with Power BI, organisations gain real-time visibility into service levels, adherence rates, and customer satisfaction trends. Custom dashboards and automated reporting help operations and support teams improve efficiency, enhance agent performance, and drive better customer experiences.
KEY FEATURES
Agent Performance & Productivity Tracking – Monitor call volumes, handle times, and adherence rates to optimise workforce management
Customer Experience & Quality Insights – Analyse sentiment trends, CSAT scores, and call recordings for improved service quality
Cross-Platform Data Integration – Combine Calabrio data with CRM, contact center, and analytics tools for a complete customer service overview
Automated Reports & Alerts – Set up scheduled reporting and notifications to track key workforce and contact center performance metrics
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia