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LIVE DASHBOARD
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Power BI transforms Delighted survey data into meaningful reports, allowing businesses to analyse customer satisfaction trends, track NPS (Net Promoter Score), and identify areas for improvement. By integrating Delighted with Power BI, organisations gain real-time visibility into feedback responses, sentiment analysis, and customer loyalty metrics. Custom dashboards and automated reporting help teams refine their customer experience strategies and drive retention.
KEY FEATURES
Customer Satisfaction Tracking – Monitor NPS, CSAT, and survey response trends to gauge customer sentiment
Sentiment & Feedback Analysis – Identify key themes in open-ended responses to uncover opportunities for improvement
Cross-Platform Data Integration – Combine Delighted data with CRM, sales, and support platforms for a complete customer experience view
Automated Reports & Alerts – Set up scheduled reporting and notifications to stay updated on customer feedback trends
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia