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LIVE DASHBOARD
Explore It Yourself
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Power BI transforms Dixa data into dynamic reports, providing businesses with deep insights into customer interactions, agent performance, and support efficiency. By integrating Dixa with Power BI, organisations can monitor response times, track conversation trends, and optimise omnichannel support strategies. Custom dashboards and automated reporting enable teams to enhance customer experiences, streamline workflows, and improve resolution rates.
KEY FEATURES
Customer Interaction Tracking – Monitor inbound queries, response times, and resolution rates to improve support performance
Agent Productivity & Performance Insights – Analyse workload distribution, efficiency metrics, and customer satisfaction trends
Cross-Platform Data Integration – Combine Dixa data with CRM, analytics, and sales platforms for a unified customer support view
Automated Reports & Alerts – Set up scheduled updates and notifications to stay informed on key support metrics and service trends
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia