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LIVE DASHBOARD
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Power BI transforms Freshchat data into role-specific dashboards that empower customer service, success, and operations teams to deliver fast, personalised support at scale. Whether you're assisting shoppers, onboarding SaaS users, or handling large volumes of inquiries, Power BI makes it easy to track performance, automate reporting, and improve customer experience across every channel.
KEY FEATURES
eCommerce Chat Volume & Response Monitoring – Use Freshchat data to track response times during peak hours, product-related queries, and cart abandonment triggers
SaaS Customer Success Performance Insights – Analyse onboarding conversations, retention-driven interactions, and proactive outreach across accounts
High-Volume Support Centre Oversight with Freshchat – Monitor agent workloads, queue times, and escalation patterns in real time to maintain SLA compliance
Automated Dashboards & Channel-Specific Alerts – Set up scheduled reports and instant alerts for rising inquiry volumes, missed SLAs, or negative feedback trends
OTHER DATA SOURCES
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