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LIVE DASHBOARD
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Power BI transforms Freshdesk data into targeted dashboards that help SaaS companies streamline customer success, eCommerce brands manage high volumes of support tickets, and internal IT teams meet SLA expectations. With real-time analytics and automated insights, Power BI empowers every support function to operate with clarity, speed, and efficiency.
KEY FEATURES
Ticket Volume & SLA Performance Tracking from Freshdesk – Monitor open, resolved, and overdue tickets to ensure timely support across all channels
Agent Productivity & CSAT Analysis – Analyse resolution times, backlog trends, and customer satisfaction to optimise team performance
Integrated Support Intelligence – Combine Freshdesk data with CRM, chat (e.g. Freshchat), and product feedback tools for a complete customer experience view
Automated Dashboards & Escalation Alerts – Schedule support reports and trigger alerts for SLA breaches, negative CSAT scores, or ticket surges
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia