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LIVE DASHBOARD
Explore It Yourself
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Power BI transforms Freshservice ITSM data into comprehensive dashboards that help IT teams monitor ticket volumes, track resolution times, manage assets, and meet SLAs. With automated reporting, cross-system integration, and clear visualisations, Power BI enables faster decisions, better resource allocation, and a stronger employee support experience.
KEY FEATURES
Ticket Volume & SLA Tracking from Freshservice – Monitor incidents, service requests, and backlog trends to improve response and resolution times
Agent Productivity & Issue Categorisation – Analyse workloads, resolution types, and departmental trends to identify optimisation opportunities
Asset Management & Lifecycle Visibility – Use Freshservice data to track hardware, software, and license utilisation across your IT estate
Automated Dashboards & Compliance Alerts – Schedule service reports and receive alerts for SLA breaches, overdue assets, or change management exceptions
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia