Freshworks to Power BI
Seamlessly integrate Freshworks with Power BI using our expert Power BI Consulting services.
Can Also be connected to
Tableau
Data Studio
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Excel
Fabric
Azure
Snowflake
BigQuery
LIVE DASHBOARD
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Power BI transforms Freshdesk support data into powerful analytics, enabling businesses to track ticket resolution times, monitor agent performance, and measure customer satisfaction. By integrating Freshdesk with Power BI, organisations gain real-time visibility into support trends, response efficiency, and service quality. Custom dashboards and automated reporting help teams optimise workflows, improve customer experience, and enhance overall support operations.
KEY FEATURES
Support Ticket Tracking – Monitor ticket volumes, response times, and resolution rates to enhance service efficiency
Customer Satisfaction & Agent Performance Insights – Analyse CSAT scores, agent workload, and response effectiveness for better customer experiences
Cross-Platform Data Integration – Combine Freshdesk data with CRM, sales, and analytics tools for a comprehensive support overview
Automated Reports & Alerts – Set up scheduled reporting and real-time notifications to track key customer support metrics and trends
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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