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LIVE DASHBOARD
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Power BI transforms GetFeedback survey data into rich dashboards that help CX, product, and support teams analyse sentiment, track NPS trends, and respond to customer needs in real time. With automated reporting, multi-channel integration, and visual analytics, Power BI empowers organisations to close the loop faster and elevate the customer experience.
KEY FEATURES
NPS, CSAT & CES Trends from GetFeedback – Track feedback scores across time, channels, and segments to measure satisfaction and loyalty
Voice of Customer Insights by Touchpoint – Analyse survey results by journey stage, product line, or support interaction to pinpoint improvement areas
Integrated CX Intelligence – Combine GetFeedback data with CRM, support, or product usage platforms for a complete view of customer sentiment
Automated Dashboards & Escalation Alerts – Schedule feedback reports and trigger alerts for low scores, negative verbatim comments, or downward trends
OTHER DATA SOURCES
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