Gladly to Power BI
Stop manually processing Gladly data. Let us automate your entire reporting pipeline with Power BI Consulting.
Can Also be connected to
Tableau
Data Studio
_svg.png)
Excel
Fabric
Azure
Snowflake
BigQuery
LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Gladly customer service data into powerful dashboards that help support, operations, and CX teams monitor agent performance, conversation volume, and customer satisfaction across all channels. With real-time visibility, automated reporting, and deep integration, Power BI empowers brands to scale personalised support with confidence.
KEY FEATURES
Conversation Volume & Response Time Tracking from Gladly – Monitor inbound messages, resolution times, and queue health across voice, chat, email, and social
Agent Performance & Productivity Dashboards – Analyse handle time, customer sentiment, and engagement rates to support coaching and workforce planning
Connected Omnichannel Insights – Combine Gladly data with CRM, order systems, or feedback tools to measure the impact of support on the full customer journey
Automated Reports & SLA Alerts – Schedule service dashboards and receive alerts for SLA breaches, low CSAT scores, or spikes in support demand
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
Let’s make your first project a success story. Complete the form to request a strategy call, and we'll show you exactly how we can transform your data.
U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia