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LIVE DASHBOARD
Explore It Yourself
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Power BI transforms Gladly customer service data into powerful dashboards that help support, operations, and CX teams monitor agent performance, conversation volume, and customer satisfaction across all channels. With real-time visibility, automated reporting, and deep integration, Power BI empowers brands to scale personalised support with confidence.
KEY FEATURES
Conversation Volume & Response Time Tracking from Gladly – Monitor inbound messages, resolution times, and queue health across voice, chat, email, and social
Agent Performance & Productivity Dashboards – Analyse handle time, customer sentiment, and engagement rates to support coaching and workforce planning
Connected Omnichannel Insights – Combine Gladly data with CRM, order systems, or feedback tools to measure the impact of support on the full customer journey
Automated Reports & SLA Alerts – Schedule service dashboards and receive alerts for SLA breaches, low CSAT scores, or spikes in support demand
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia