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LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Gorgias customer service data into real-time dashboards that help eCommerce support, CX, and operations teams track ticket volumes, agent performance, and response efficiency. With end-to-end visibility and automation, Power BI empowers you to deliver fast, personalised service across every touchpoint.
KEY FEATURES
Ticket Volume, Response Time & Resolution Metrics from Gorgias – Monitor inquiries by channel, product, or campaign to optimise support operations
Agent Productivity & SLA Compliance – Analyse first response times, resolution rates, and backlog across support tiers and shifts
Connected eCommerce Support Intelligence – Combine Gorgias data with platforms like Shopify, Klaviyo, or Recharge to see how support drives retention and revenue
Automated Dashboards & CX Alerts – Schedule daily reports and trigger alerts for negative sentiment, high ticket spikes, or missed SLAs
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia