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LIVE DASHBOARD
Explore It Yourself
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Power BI transforms Help Scout customer support data into dynamic reports, enabling businesses to track response times, monitor agent performance, and optimise customer interactions. By integrating Help Scout with Power BI, organisations gain real-time visibility into ticket volumes, resolution rates, and customer satisfaction trends. Custom dashboards and automated reporting help support teams improve response efficiency, enhance service quality, and drive customer retention.
KEY FEATURES
Support Ticket & Response Time Tracking – Monitor ticket volumes, resolution speeds, and backlog trends to enhance customer service
Customer Satisfaction & Engagement Insights – Analyse feedback scores, conversation history, and sentiment trends for better support strategies
Cross-Platform Data Integration – Combine Help Scout data with CRM, analytics, and automation tools for a complete customer service view
Automated Reports & Alerts – Set up scheduled reporting and notifications to track key support metrics and agent performance
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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Palm Beach, QLD, 4221, Australia