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LIVE DASHBOARD
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Power BI transforms Helpshift data into intuitive dashboards that help mobile support, product, and CX teams monitor ticket trends, in-app engagement, and support automation performance. With real-time visibility and seamless integration, Power BI enables faster decision-making and more efficient in-app customer experiences.
KEY FEATURES
In-App Ticket Volume & Resolution Metrics from Helpshift – Track ticket inflow, first response times, and resolution rates across apps, platforms, or user segments
Bot Performance & Deflection Rates – Analyse automation impact, chatbot resolution success, and handoff rates to optimise self-service
Connected Mobile Support Intelligence – Combine Helpshift data with product analytics, CRM, or revenue platforms to link support to business outcomes
Automated Dashboards & Experience Alerts – Schedule support performance reports and set alerts for spikes in tickets, negative CSAT, or failed automation paths
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia