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LIVE DASHBOARD
Explore It Yourself
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Power BI transforms Khoros Care data into actionable dashboards that help customer support, CX, and operations teams track agent performance, case resolution, and engagement across all digital touchpoints. With automated reporting and unified analytics, Power BI enables faster decisions and better service delivery at scale.
KEY FEATURES
Case Volume & Response Time Tracking from Khoros Care – Monitor inbound inquiries, SLA adherence, and resolution times across social, messaging, and web channels
Agent Productivity & Interaction Quality – Analyse handle times, sentiment, and first-contact resolution to support coaching and resource planning
Connected CX Intelligence – Combine Khoros Care data with CRM, marketing, or feedback tools for a complete view of customer experience and satisfaction
Automated Dashboards & Service Alerts – Schedule performance reports and set alerts for SLA breaches, volume spikes, or negative sentiment trends
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia