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LIVE DASHBOARD
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Power BI transforms LivePerson data into powerful insights, enabling businesses to track customer interactions, agent performance, and messaging trends in real time. With automated reporting and custom dashboards, teams can monitor response times, sentiment analysis, and engagement patterns effortlessly. Seamless integration with CRM and support platforms ensures a comprehensive view of customer conversations, helping businesses enhance customer experience and optimise service strategies.
KEY FEATURES
Chat Performance Tracking – Measure conversation volume, response times, and resolution rates to improve support efficiency
Deeper Customer Insights – Analyse sentiment, engagement trends, and user behaviour for a data-driven customer experience strategy
Seamless Data Integration – Connect LivePerson with CRM, helpdesk, and marketing platforms for a unified view of customer interactions
Automated Reports & Alerts – Set up scheduled reports and real-time notifications to monitor agent performance and customer sentiment
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia