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LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms data from NICE platforms—such as CXone, Workforce Management, and Interaction Analytics—into powerful dashboards that help contact centre leaders, operations, and CX teams track performance, optimise staffing, and improve customer satisfaction. With connected analytics and clear visualisation, Power BI enables smarter, faster decisions across the service lifecycle.
KEY FEATURES
Agent Performance & Interaction Metrics from NICE – Monitor handle times, resolution rates, and quality scores across channels and teams
Workforce Scheduling & Utilisation Insights – Analyse forecast accuracy, shift adherence, and workload balancing to maximise efficiency
Connected CX Intelligence – Combine NICE data with CRM, survey, or support systems to align service performance with customer satisfaction
Role-Based Reports & Real-Time Alerts – Build dashboards for supervisors, QA, or leadership and receive updates on SLA breaches, queue spikes, or sentiment shifts
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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Palm Beach, QLD, 4221, Australia