Playvox to Power BI
Automate your Playvox reporting workflows with Australia’s leading Power BI Agency.
Can Also be connected to
Tableau
Looker Studio
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Excel
Fabric
Azure
Snowflake
BigQuery
LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Playvox QA and workforce engagement data into interactive dashboards that help support, operations, and quality teams monitor agent performance, coaching effectiveness, and customer interactions. With unified reporting and actionable metrics, Power BI empowers smarter decisions across your contact centre environment.
KEY FEATURES
QA Scores & Evaluation Metrics from Playvox – Track performance by agent, team, or channel to identify strengths and coaching opportunities
Coaching, Feedback & Training Insights – Analyse coaching sessions, response times, and training effectiveness across your support teams
Connected Workforce Intelligence – Combine Playvox data with CRM, ticketing, or telephony platforms to link agent performance with customer outcomes
Role-Based Dashboards & QA Alerts – Build targeted reports for team leads or QA managers and receive alerts for declining performance or overdue reviews
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
Let’s make your first project a success story. Complete the form to request a strategy call, and we'll show you exactly how we can transform your data.
U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia