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Power BI Reporting for Playvox: Enhance Quality Assurance and Agent Performance with Real-Time Contact Centre Insights
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Playvox to Power BI

Power BI Reporting for Playvox: Enhance Quality Assurance and Agent Performance with Real-Time Contact Centre Insights

Can Also be connected to 

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LIVE DASHBOARD
Explore It Yourself

Hover, click, and interact to discover the full potential of the dashboard

Power BI transforms Playvox QA and workforce engagement data into interactive dashboards that help support, operations, and quality teams monitor agent performance, coaching effectiveness, and customer interactions. With unified reporting and actionable metrics, Power BI empowers smarter decisions across your contact centre environment.

KEY FEATURES

  • QA Scores & Evaluation Metrics from Playvox – Track performance by agent, team, or channel to identify strengths and coaching opportunities

  • Coaching, Feedback & Training Insights – Analyse coaching sessions, response times, and training effectiveness across your support teams

  • Connected Workforce Intelligence – Combine Playvox data with CRM, ticketing, or telephony platforms to link agent performance with customer outcomes

  • Role-Based Dashboards & QA Alerts – Build targeted reports for team leads or QA managers and receive alerts for declining performance or overdue reviews

OTHER DATA SOURCES

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Let’s start with your first. Fill out the form, and our team will get back to you promptly to discuss how we can help.

1300 844 431

info@reportsimple.com.au

U11002/1328 Gold Coast Highway,

Palm Beach, QLD, 4221, Australia

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