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Power BI Reporting for Talkdesk: Optimise Call Centre Performance and Customer Interactions with Real-Time Analytics
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Talkdesk to Power BI

Power BI Reporting for Talkdesk: Optimise Call Centre Performance and Customer Interactions with Real-Time Analytics

Can Also be connected to 

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Tableau

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Data Studio

Excel

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Fabric

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Azure

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Snowflake

BigQuery

LIVE DASHBOARD
Explore It Yourself

Hover, click, and interact to discover the full potential of the dashboard

Power BI transforms Talkdesk contact centre data into powerful dashboards that help support managers, CX leaders, and operations teams monitor call metrics, agent performance, and customer satisfaction. With unified reporting and real-time visibility, Power BI enables more efficient support workflows and better service outcomes.

KEY FEATURES

  • Call Volume & Agent Activity from Talkdesk – Track inbound and outbound calls, wait times, and average handle time across agents and queues

  • CSAT Scores & Resolution Metrics – Analyse customer satisfaction, first-call resolution, and escalation trends to improve service quality

  • Connected Contact Centre Intelligence – Combine Talkdesk data with CRM, ticketing, or workforce management tools to align agent actions with customer journeys

  • Custom Dashboards & Performance Alerts – Build dashboards for team leads or execs with alerts for SLA breaches, queue backlogs, or spikes in negative feedback

OTHER DATA SOURCES

Report Simple Gold Coat

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Let’s start with your first. Fill out the form, and our team will get back to you promptly to discuss how we can help.

1300 844 431

info@reportsimple.com.au

U11002/1328 Gold Coast Highway,

Palm Beach, QLD, 4221, Australia

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