Talkdesk to Power BI
Build custom Talkdesk dashboards that drive faster decisions with a Power BI Partner.
Can Also be connected to
Tableau
Looker Studio
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Excel
Fabric
Azure
Snowflake
BigQuery
LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Talkdesk contact centre data into powerful dashboards that help support managers, CX leaders, and operations teams monitor call metrics, agent performance, and customer satisfaction. With unified reporting and real-time visibility, Power BI enables more efficient support workflows and better service outcomes.
KEY FEATURES
Call Volume & Agent Activity from Talkdesk – Track inbound and outbound calls, wait times, and average handle time across agents and queues
CSAT Scores & Resolution Metrics – Analyse customer satisfaction, first-call resolution, and escalation trends to improve service quality
Connected Contact Centre Intelligence – Combine Talkdesk data with CRM, ticketing, or workforce management tools to align agent actions with customer journeys
Custom Dashboards & Performance Alerts – Build dashboards for team leads or execs with alerts for SLA breaches, queue backlogs, or spikes in negative feedback
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
Let’s make your first project a success story. Complete the form to request a strategy call, and we'll show you exactly how we can transform your data.
U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia