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LIVE DASHBOARD
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Power BI transforms Zendesk Chat data into actionable insights, enabling businesses to track live chat performance, agent effectiveness, and customer engagement in real time. With automated reporting and interactive dashboards, support teams can monitor response times, chat volumes, and customer satisfaction effortlessly. Seamless integration with CRM, ticketing systems, and analytics platforms provides a comprehensive view of customer interactions, helping teams optimise support workflows and improve service quality.
KEY FEATURES
Zendesk Chat Performance Tracking – Monitor chat volume, response times, and customer satisfaction to optimise live support efficiency
Advanced Support Insights – Analyse agent performance, customer sentiment, and chat trends for better resource allocation and service improvements
Seamless Data Integration – Connect Zendesk Chat with CRM, ticketing systems, and analytics tools for a unified support overview
Automated Reports & Alerts – Set up scheduled reports and real-time notifications to track support performance and customer interactions
OTHER DATA SOURCES
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