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LIVE DASHBOARD
Explore It Yourself
Hover, click, and interact to discover the full potential of the dashboard
Power BI transforms Zingtree’s decision tree and interaction data into interactive dashboards that help support teams, operations leaders, and product managers monitor usage, resolution paths, and agent performance. With centralised reporting and real-time insights, Power BI empowers smarter support workflows and better customer experiences.
KEY FEATURES
Session Volume & Resolution Paths from Zingtree – Track decision tree usage, completed sessions, and common journey paths across channels
Agent Performance & Self-Service Metrics – Analyse agent-assisted vs self-serve resolution rates, time to resolution, and abandonment points
Connected Support Intelligence – Combine Zingtree data with helpdesk, CRM, or knowledge base systems to align workflows with performance and satisfaction
Custom Dashboards & Workflow Alerts – Build dashboards for support leads and ops teams with alerts for high drop-off rates, underused trees, or repeated escalations
OTHER DATA SOURCES
78% of new clients engage us for a second project within a year.
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia