Power BI Support & Managed Services

A managed service covers everything required to keep your Power BI environment healthy, current and trusted - support, maintenance, monitoring, governance and improvement - under one monthly retainer. Specifically:

• Helpdesk support: broken reports, refresh failures, access requests and how-do-I questions.

• Maintenance & enhancements: new KPIs, changed structures and report updates via a prioritised backlog.

• Proactive monitoring: refresh, gateway and capacity health watched continuously.

• Governance & licensing: workspace security, sharing policies and right-sized licences.

• Training & coaching: upskilling your internal analysts as part of the engagement.

Scope is tailored to your tier - talk to us about which mix fits your environment.

Our Power BI support retainers typically range from around $2,000 per month for a light support arrangement through to $10,000+ per month for a fully managed analytics service. Retainer hours are billed below our standard consulting rates of $200 to $250+ per hour, and unused capacity flexes toward enhancements and training rather than disappearing. Compare that with the alternative: a mid-level Power BI developer salary starts around $100,000+ before on-costs, leave coverage and the risk of a single point of failure - a retainer delivers a whole team's breadth for a fraction of one hire.

For a tier recommendation based on your environment size, request a retainer proposal.

Because Power BI environments need a range of skills no single hire covers - DAX engineering, data modelling, governance, capacity management, design and training - and they need them intermittently rather than forty hours a week. A managed service gives you:

• Breadth on demand: the right specialist for each task, not one person stretched across everything.

• No single point of failure: documented environments and a team that doesn't resign, get sick or take leave all at once.

• Costs that match usage: scale hours up for busy quarters and down when things are steady.

When you grow to the point where an internal hire makes sense, we help you onboard them - and many clients keep a lighter retainer behind their new hire for the specialist work.

Yes - a large share of our managed service clients arrive with reports built in-house or by a previous provider, and taking over an existing environment is a standard onboarding path. Our health baseline documents what exists, flags anything fragile, and gives you an honest read on the state of the estate. Where reports are sound, we simply maintain and extend them; where something is genuinely holding you back - a slow data model, fragile refresh chain or undocumented logic - we'll show you the evidence and fix it through performance optimisation rather than rebuilding for rebuilding's sake.

You don't need tidy documentation to start - producing it is part of onboarding.

Response targets are agreed in your retainer and scale with your tier - critical issues such as failed refreshes feeding executive reporting are prioritised same-day, while routine changes are scheduled through your backlog. Support is delivered by our Australian team during AEST business hours, with no offshore handoffs and no ticket queue where your request waits behind strangers. Because we already know your environment from onboarding, resolution is fast: most support requests are handled by someone who has worked in your exact data model before.

If you have specific coverage requirements - month-end windows, board reporting days - we build the retainer around them. Tell us what you need.