ipSCAPE Power BI Dashboards
We build Power BI on your ipSCAPE contact-centre data - omnichannel KPIs, agent and queue performance and campaign ROI, joined to your CRM, beyond the live wallboards.
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Beyond Wallboards: Australia's ipSCAPE Power BI Specialists
ipSCAPE's built-in wallboards are great for seeing the contact centre right now, but they are thin on the historical, cross-channel and CRM-blended analysis that operations and CX leaders need to actually run and improve performance. Report Simple builds that layer in Power BI. We are Australian specialists who turn ipSCAPE data into governed operational and board reporting - SLA, AHT, FCR, abandonment, agent and queue performance and outbound campaign ROI - with voice, email, web chat, SMS and WhatsApp in one model and joined to your CRM outcomes. ipSCAPE is Azure-hosted, supports Power BI and offers Australian data residency, so the foundation is clean and we do the hard part for you.
Omnichannel in One
We bring voice, email, web chat, SMS and WhatsApp into one governed model with consistent KPIs, so your leaders see one true picture of customer experience across every channel.
Joined to Your CRM
We join ipSCAPE activity to your Salesforce or Dynamics CRM, so outbound campaigns and inbound service are measured against real conversions and outcomes, not just call volumes.
Beyond Real-Time
Wallboards show the moment; we deliver the historical, cross-channel reporting operations and board leaders need to compare periods, spot bottlenecks and improve performance.
Secure & Onshore
ipSCAPE is Azure-hosted with Australian data residency and supports Power BI, so reporting runs on a secure foundation with access controls and onshore handling throughout.
Proven Specialists
Connecting business systems to Power BI is what we do across 574 projects for 190 Australian clients, so you get experts who make contact-centre data genuinely trustworthy.
What We Build on Your ipSCAPE Data
Governed Model on Your ipSCAPE Data
We build a governed Power BI model over your ipSCAPE contact-centre data, the layer the live wallboards never provide. Wallboards show the moment; a proper model lets you analyse trends, compare periods and blend channels with consistent definitions of every metric. This is the foundation that turns raw contact-centre data into trustworthy operational reporting, engineered to be accurate and reliable so your CX and operations leaders can make decisions on it.
Omnichannel KPIs in One Model
We bring every channel into a single model - voice, email, web chat, SMS and WhatsApp - so your KPIs are consistent and comparable across the whole contact centre. Service level, average handle time, first-contact resolution and abandonment are reported the same way regardless of channel, with the historical depth wallboards lack. Instead of separate views per channel, your leaders see one true picture of customer experience and operational performance.
Agent & Queue Performance
We deliver the agent and queue analytics that drive coaching, rostering and service improvement: performance by agent, team and queue, occupancy and adherence, and where service levels are won or lost. These are the views that let team leaders manage performance fairly and operations leaders spot bottlenecks early. Built historically and across channels, they turn day-to-day management from gut feel into evidence.
Outbound Campaign ROI & CRM Outcomes
We join your ipSCAPE activity to your CRM - Salesforce or Dynamics - so contact-centre effort connects to real business outcomes. Outbound-dialler campaign performance is measured not just on calls made but on conversions and revenue, and inbound service is tied to the customer and the result. This blended view is where the real value sits, and it is exactly what wallboards and standalone reports cannot give you.
Fixed-Fee Build by Power BI Specialists
We deliver this as a fixed-fee build, so the scope, outcome and cost are clear before we begin. Connecting business systems to governed Power BI is what we do across 574 projects for 190 Australian clients, and we know how to make contact-centre data trustworthy. You get expert delivery and reporting your operations and CX leaders rely on, while your team stays focused on running the centre rather than building reporting themselves.
TURN SCATTERED DATA
INTO A SINGLE SOURCE OF TRUTH
190+ Australian organisations Choose Report Simple.
570+ Successful Projects
We bring deep architectural experience to every engagement, having engineered hundreds of secure, scalable data platforms and semantic models across Australian industries.
100% Australian Owned
We never farm your data assets out to offshore teams. Our team is entirely Australian-based, guaranteeing flawless communication, immediate timezone alignment, and strict data sovereignty.
Your Tenant, Your IP
We build directly inside your cloud environment so the infrastructure is entirely yours - including semantic models, custom code, and IP. You maintain absolute control and ownership without vendor lock-in.
Trusted by leading Australian organisations including Glencore, Domino's, Queensland Urban Utilities, TUH Health Fund and Surfing Australia.
TRUSTED BY
Our Proven ipSCAPE Reporting Process
Our senior specialists scope your contact-centre reporting, build it on a governed model, and hand your leaders dashboards that go far beyond the wallboards.
1
Scope & Contact-Centre KPIs
We start by understanding how your contact centre measures performance - the channels you run, the SLA, AHT, FCR and abandonment targets that matter, and the CRM outcomes you want connected. There is no obligation. By the end we know exactly what to build and confirm a fixed-fee scope, so you start with certainty about the outcome and the cost.
Build the Omnichannel Model
2
We build a governed Power BI model bringing voice, email, chat, SMS and WhatsApp into one place, deliver the omnichannel KPIs, agent and queue performance and campaign ROI, and join the data to your CRM. Every figure is validated so the numbers are trusted. We refine the dashboards with your team until they match how you run the centre.
Handover & Support
3
We hand over the dashboards, a documented model and training, with scheduled refreshes so reporting stays current. The fixed-fee build leaves you with a complete solution, and we are available for new reports as your contact centre evolves. You finish with operational and board reporting your CX leaders trust, delivered by specialists who do this for a living.
LIVE DASHBOARD
Experience Governed Data
Hover, click, and interact to experience the calculation speed, logic precision, and executive clarity of a robust, expertly engineered semantic model.
ipSCAPE Power BI FAQs
Why do we need Power BI when ipSCAPE has wallboards?
ipSCAPE's wallboards are real-time and great for seeing the centre right now, but they are thin on the historical, cross-channel and CRM-blended analysis leaders need to run and improve performance. You cannot easily compare periods, blend channels consistently, or tie effort to business outcomes. We build a governed Power BI model that does all of that, turning live data into operational and board reporting wallboards were never designed to provide.
See how we build reporting on our Power BI dashboard development page.
Can you report across all our channels and join it to our CRM?
Yes - we bring voice, email, web chat, SMS and WhatsApp into one model with consistent KPIs, and join your ipSCAPE activity to your CRM, whether that is Salesforce or Microsoft Dynamics. That means service-level and agent metrics are comparable across channels, and outbound campaigns and inbound service are measured against real conversions and outcomes, not just call volumes. The blended view is where the genuine insight sits.
Is the data secure and kept in Australia?
Yes - ipSCAPE is Azure-hosted with Australian data-residency options and explicitly supports Power BI, so the technical foundation is clean and the reporting runs on Microsoft's secure platform. We build access controls so each person sees only what they should, and handle the connection, security and refresh as part of the build. Your contact-centre data stays protected and current without ongoing effort from your team.
Which industries do you build contact-centre reporting for?
We build ipSCAPE Power BI reporting for contact centres across financial services, retail, healthcare and government, where service levels, compliance and customer outcomes really matter. The KPIs and the CRM-outcome join are tailored to your sector and how you operate, so the dashboards answer the questions your operations and CX leaders, and your board, actually ask rather than a generic template.
How much does an ipSCAPE Power BI build cost?
We deliver ipSCAPE reporting as a fixed-fee build, so you know the full cost before we start rather than facing an open-ended project. The figure depends on the channels, KPIs and CRM integration involved, which we confirm in a short scoping call. Specialist Australian consultants work at $200 to $250 or more per hour for ad-hoc work, but defined builds are always fixed-price.
See how we structure pricing on our Power BI pricing page.
78% of new clients engage us for recurring data partnerships
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U11002/1328 Gold Coast Highway,
Palm Beach, QLD, 4221, Australia